STR 581 Final Exam Set 4

STR 581 Final Exam Set 4 1) Total customer satisfaction is the general feeling of pleasure or disappointment that results from comparing perceived performance to expectations. To achieve total customer satisfaction, organizations need to_____________. A. Lower prices B. Spend more money C. Lower expectations D. Develop marketing campaigns E. Manage Read more…

MGT 230 Final Exam

MGT 230 Final Exam 1) Planning involves which of the following? A. Analyzing current situations B. Determining rewards for goals achievement C. Motivating employees D. Implementing necessary changes 2) _______ is specifying the goals to be mgt 230 final exam achieved and deciding in advance the appropriate actions needed to Read more…